CASE STUDY: Preventing Burnout: How One District Keeps Their Techs Energized and Engaged

Instead of having technicians constantly focused on repairs, this district alternates team job responsibilities by day. This strategy ensures that techs remain engaged and energized by varying their daily tasks. Here’s an example of how it works:

MONDAY:

• Device Repairs and Maintenance
• Diagnose and repair hardware issues on student and staff devices.
• Perform routine maintenance to ensure optimal device performance.

TUESDAY:

• Help Desk Support & Technology Integration
• Provide technical support to students, teachers, and staff via phone, email, or in person.
• Troubleshoot and resolve software and hardware issues.
• Assist teachers with integrating technology into the classroom effectively.
• Provide training and resources on new educational technologies and tools.

WEDNESDAY:

• Network Management & Cybersecurity Measures:
• Monitor and maintain the district’s network infrastructure, including routers, switches, and wireless access points.
• Ensure network security and implement updates and patches as needed.
• Implement and monitor cybersecurity protocols to protect district data.

THURSDAY:

• Device Repairs and Maintenance / Inventory Management
• Manage the inventory of all district technology assets, including tracking and logging repairs and replacements.
• Order and replenish supplies and parts as needed.

FRIDAY:

• Software Installation and Updates:
• Install, update, and configure software applications on district devices.
• Ensure compliance with software licensing agreements.

This rotation keeps minds fresh and energy levels high, preventing the monotony that often leads to burnout.