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Lexicon Tech Solutions 25+ Years Logo

ADVANCED DEVICE REPAIR

We fix student and teacher devices - and we do it better than anyone else.

BREAK / FIX - IT'S All WE DO.

Lexicon Tech Solutions has established itself as a K-12 leader for device repair, lifecycle management services, and device fleet analytics. Lexicon’s key differentiator is our singular focus on break fix services, combined with our strong risk management controls. We have spent more than 25 years perfecting the processes that allow us to be one of the most successful and trusted device repair companies available to K-12 districts.

Historically, many device resellers began offering device repair because they had to in order to sell devices. Lexicon does not sell devices, so repair is our sole focus. Lexicon’s core capabilities include:

The master checks a broken laptop with a multimeter.

advanced repair capabilities

we repair what others replace

Specialized microelectronics (BGA rework; X-ray inspected welds) allow for component-level mainboard repair. We can repair what most other providers would have to replace, saving you time and money and extending the life of your devices.
School children studying with laptops in classroom

success rate

greater than 99% FIRST-TIME REPAIR RATE

We perform a full diagnostic on every device to identify both reported and unreported issues. Device testing and quality check for full functionality eliminates the need for repeat returns.

Portrait of attractive female teacher helping her little student, teen schoolgirl with homework

INSURANCE-BACKED ADP

adp protects your devices. insurance protects your adp.

We provide districts with the strongest available risk management through our partnership with an AM Best A rated insurance underwriter that stands behind our AlwaysLearning contracts.
Lexicon Warehouse Global Supply Chain

global supply chain

We PREVENT PARTS DELAYS

Instead of exposing our partner Districts to the risks of trendy “just in time inventory” business practices, we bulk order parts at the start of each contract to ensure we have the parts on hand when devices come in for repair. Using our in-depth analytics, we are able to anticipate parts problems (based on hard-to-find units, cost, shipping, seasonal delays, break rates, etc.) and predict where and when we may need to “bump up” your parts inventory.
NQA ISO:9001 2015 Quality Management Certification Logo
NQA ESD S20.20 Control Program Certification Logo

In Progress – Phase 1 Complete

ISO 27001 Information Security Management Certified by NQA logo

industry certifications

setting the standard for excellence

Lexicon is ISO 9001:2015 Certified by NQA, and follows MSD JEDEC STD-033C. We are also ESD (Electrostatic Discharge) Certified by NQA to further extend the life of your student’s device. *ESD Association studies show that failure to use ESD management decreases device life by 8-33%.

The master checks a broken laptop with a multimeter.

certified technicians

expert repair

We are driven by procedural standards with a total of 14 individual certifications held by our technicians and engineers. Every technician receives training specific to the device model(s) they support. Lead technicians are A+ certified on the device/model they support.
School guy working on laptop during class

OEM AUTHORIZED SERVICE PROVIDER

We’ll perform repairs under the OEM contract on your district’s behalf.

Lexicon is an ASP for Acer, ASUS, Dell, HP, and Lenovo. We also provide Apple repairs on an independent basis. Our technicians are divided into OEM teams and trained specifically on repairs for that manufacturer. This ensures quality repairs and faster turn times.

students break devices. we fix them.