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Imagine a rental car company that purchases a fleet of cars with zero plans for how to maintain the fleet. That company wouldn’t be in business for long.
Now picture a K-12 school that purchases a fleet of new devices for their students. Not having a repair and maintenance plan may not put that school out of business, but the money being flushed away will cost that school dearly, all the same.
The answer, of course, is for schools (and rental car companies!) to have a sustainable structure in place that takes into account the necessary repair and maintenance needed over the years to keep a fleet running.
Every district is unique. Some districts have enough staff to self-maintain their student and teacher devices. Other districts find a balance between devices repaired in-house versus outsourcing more complex, component-level repairs. Still others prefer white-glove services, outsourcing all repairs to allow their IT teams to focus on key initiatives throughout the year.
Lexicon works with the individual needs of every district we serve. After listening to our customers, we reconfigured our Device Refresh services to a per-usage credit. This puts control in the hands of your team, deciding what to outsource and what to keep in-house.
Our Device Refresh services (formerly known as “Summer Services”) are now used year-round by districts. Services include secure storage of a portion of a district’s device fleet, device cleaning and maintenance, device reconfiguration, and the redeployment of devices moving between grade levels.
What keeps costs low (and the fleet humming) are the quality assurance checks performed by Lexicon techs. All configured and repaired devices receive a thorough cleaning and inspection to identify any reported/unreported issues. Then every device undergoes a quality-assurance check before being stored for the summer, ensuring no “surprise” issues erupt.
“We go out to schools and see stacks of broken devices in closets, labs, and back rooms,” says David Word, VP of Operations at Lexicon. “Too often we see these schools buying new devices to replace the stacks of broken ones, which doesn’t have to happen. There will always be some devices that are beyond repair for whatever reason–a liquid spill, for instance. But because we’re set up to do component-level repair, we can often repair a majority of devices and save a school or district 60-70% of what they would have to pay to buy new devices.”
Lexicon can repair many broken devices currently sitting around untouched, unused, and forgotten in schools.
The best way to understand how we save districts money is to give us a call. We’re happy to talk through your specific needs, including number of students, damaged devices, devices in service, spare pool needs, turn times, and in-house versus outsourced repairs. We can give you a quote and even set you up with a few sample repairs so that you experience firsthand the precision care for which we’re known.
For more information, email us at email@example.com, or call us at (888) 981-6714.
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