As a K12 District CTO, you’re well-versed in the importance of device warranties and accidental damage protection (ADP) coverage. However, it’s common for administrators to use the terms “warranty” and “ADP” interchangeably, without fully understanding the nuances between them.
Let’s take a closer look:
What is an OEM Warranty?
An OEM (Original Equipment Manufacturer) warranty is the guarantee that the device manufacturer provides, ensuring their product will function as promised and be free from defects for a set period of time. This warranty covers issues stemming from the manufacturer, such as mechanical failures or design flaws.
When you hear the term “warranty,” think “guarantee” – the manufacturer is assuring you that their device will work as intended, barring any user-inflicted damage.
How Does ADP Differ From OEM Warranty?
Accidental Damage Protection (ADP), on the other hand, covers issues that arise from user error or accidents. This includes cracked screens, broken ports, liquid damage, and other problems caused by students interacting with the devices.
ADP is akin to car insurance – it protects against incidents that happen to the device, not inherent defects in the manufacturing. With ADP, the fault lies with the end-user, not the manufacturer.
Leveraging Both for Comprehensive Coverage
While an OEM warranty provides a baseline of protection, it does not safeguard your devices from the rigors of daily student use. That’s where Lexicon’s AlwaysLearning ADP coverage comes in.
AlwaysLearning is an insurance-backed, unlimited ADP solution that complements your OEM warranty. It ensures all your devices – new, existing, and even those not in perfect condition – are eligible for coverage. No matter what your students throw at their devices, you have the protection you need for repairs or replacement.
AlwaysLearning offers three coverage levels to fit your specific needs:
1. Repair Only: Covers device repairs for accidental damage.
2. Repair & Battery Replacement: Adds battery replacement to the repair coverage.
3. Repair with Battery & Device Replacement: Provides the highest level of protection, including device replacement if necessary.
By pairing your OEM warranty with Lexicon’s AlwaysLearning ADP, you can rest assured your devices are comprehensively covered, without paying for duplicate coverage. Our team works closely with you to ensure your coverage aligns with your specific needs and budget.
To learn more about how Lexicon can help you maximize your device protection, contact us today at alwayslearning@lexicontech.com.
