ATLANTA, GA, December 20, 2023 — Lexicon Tech Solutions, a leader in the Southeast for device repair and deployment for K-12 districts, is pleased to announce the company’s status as an ASUS® Authorized Service Provider (ASP). The ASUS designation enables Lexicon to support ASUS devices under ASUS factory warranties.
“ASUS holds high standards for its ASPs and we are pleased to bring our commitment to quality and service to supporting ASUS’ products in the education and enterprise markets,” said Josh King, Lexicon Tech Solutions CEO.
Lexicon is also an ASP for Lenovo® devices. The combined ASP designations allow Lexicon to provide a wide range of trusted warranty repair services for Lexicon K-12 and enterprise customers on devices ranging from Chromebooks to laptops and tablets.
Lexicon’s process-driven approach to device repair has resulted in savings for districts of all sizes. The company’s comprehensive AlwaysLearning™ service guarantees zero downtime for students, even while devices are undergoing repair. AlwaysLearning contracts include spare pool management and unlimited accidental damage protection (ADP). Once repairs are initiated, the average turn time is under 10 business days.
“Lexicon is known for being able to repair devices that other vendors would have to replace,” notes King. “Our technicians are trained and certified on the devices they’re repairing and we have specialized equipment for mainboard repairs.”
King further notes that no device leaves the facility until it has undergone several quality assurance processes.
“We repair both reported and unreported issues before returning a device,” said King. “We’ve got a 99.97% first-time repair rate which means that for every 4,000 devices we repair, only one comes back to us as not having been fully repaired.”
2023 marked Lexicon’s 25th anniversary. Flat-rate repairs, deployment, and summer refresh services are available as independent services or as part of an AlwaysLearning contract. Districts needing device repair can visit www.lexiconK12.com or email alwayslearning@lexiconK12.com with questions or to request a quote.
About LEXICON TECH SOLUTIONS
Lexicon provides device repair and maintenance services to K-12 districts of all sizes. The AlwaysLearning™ device management program leads the industry in turn times and first-time repair rates and is backed by one of the largest names in insurance, AIG.
