Logistics FAQ

Is Regional/UPS Shipping a Lesser Option Than Milk Runs?

No, Regional/UPS Shipping is not a lesser option—it’s simply a different approach. If your goal is to reduce turnaround times and get devices repaired faster, this method is often quicker and less labor-intensive for the district.

With UPS shipping, there’s no need to wait for the next scheduled Milk Run, and districts don’t have to collect and consolidate devices at a central location. Instead, Lexicon provides custom 10-count boxes at each site as needed, complete with pre-paid UPS return labels that leverage the nearest regional satellite locations.

An added benefit? Devices are returned directly to the schools they came from—eliminating extra handling steps. Plus, a dedicated Lexicon Customer Success Representative is always available to assist with scheduling, questions, or any additional support needed.

ARE SHIPPING COSTS INCLUDED IN FLAT RATE REPAIRS?

Yes, all UPS shipping (pick-up and delivery) costs are included in the price of your FLAT RATE repairs. You will not be billed separately or incur additional charges for shipping.

WHAT “FEES” MAY APPLY FOR MILK RUNS?

Milk runs are what we call the pickups and deliveries made by Lexicon-employed drivers from our facilities. Milk runs are included with an AlwaysLearning contract. Cost for milk runs outside an AlwaysLearning contract depends on factors such as the number of pickup locations and the distance from our repair facility.

HOW OFTEN ARE DELIVERIES MADE?

Lexicon will set a weekly pick-up and delivery of all devices directly to individual schools or centralized District sites. Additional deliveries can be added at times of high demand.

WHO IS DROPPING OFF AND PICKING UP DEVICES AT OUR SCHOOLS?

ADP protects your devices. Insurance-backing protects your ADP investment. AlwaysLearning™ is underwritten by one of the nation’s top AM best A rated insurers with more than $500B in assets under management. In our years providing device repair, we have seen lowAll Lexicon Local™ pick-up and deliveries from satellite facilities are performed by Lexicon-employed drivers, in uniform and driving Lexicon vans. For Standard logistic services, UPS drivers will be onsite. cost providers drive themselves out of business by skimping on risk management and insurance underwriting in favor of rock bottom pricing. This low price is attractive initially, but when it proves insufficient to cover repair costs, districts are ultimately the ones put at risk of having to buy the same thing twice.

WHAT IF I DON’T HAVE AN ALWAYSLEARNING™ CONTRACT?

No problem! We’re happy to arrange UPS pick-up and delivery for Flat Rate or Authorized Service Provider repairs. We’ll coordinate with your team for day/time pick-up and drop-offs, and supply you with Lexicon’s custom-designed 10-slot boxes. As you accumulate devices in need of repair, simply load them into the provided box. UPS will pick up the box and return the repaired devices on your scheduled day. We guarantee worry-free shipping as each box comes with the return label already applied.

Logistics FAQ

students break devices. we fix them.