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FLAT RATE repairs FAQ

WHAT IS A FLAT RATE REPAIR PROGRAM?

A flat-rate repair program provides repair services for a predetermined cost for devices that are already broken. This is an ideal way to try out Lexicon and catch up on the pool of broken devices that you haven’t been able to get around to repairing.

For repairable devices, Lexicon repairs all reported and unreported issues for one predetermined price. We offer “RapidRepair Packs” whereby districts may pre-purchase a set number of flat rate repairs to use over the course of the year as needed. 

We work with all device makes and models – Acer, ASUS, Dell, HP, Lenovo, and Apple. To ensure expediency, devices need to be from current models that Lexicon supports. If you have questions about your devices, we encourage you to contact us at alwayslearning@lexiconk12.com.

Yes, all shipping (pick-up and delivery) costs are included in the price of our RapidRepair bundle packs. Lexicon provides custom-designed 10-slot boxes and pre-addressed shipping labels. We ask that you ship 10 devices at a time. For half-shipments, additional shipping fees may apply. 

Flat rate repairs are completed on a first-come, first-serve basis. Lexicon will make every reasonable effort to meet Customer-requested return times, but Customer understands that turn time may fluctuate based on the device model, nature of repairs, parts availability, and other factors. If you have a drop dead date on when repairs need completed, talk to your sales rep so we can confirm parts and repair tech availablity to meet your deadline. 

A minimum purchase of 10 device repairs is required. 

Lexicon adheres to the strict quality standards of ISO 9001:2015 and MSD JEDEC STD-033C. WE are also ESD (Electrostatic Discharge) certified, which adds to the longevity of your devices.

All repairs are performed in-house by Lexicon’s certified repair technicians. We are driven by procedural standards with a total of 14 individual certifications held by our technicians and engineers. Our repair techs receive over 100 hours of in-house supervised training and are certified on every device model they support. In addition, Lexicon techs receive three (3) months of QA department reviews for completed repairs after their certification. Lead technicians are A+ certified.

All devices go through a diagnostic review to determine repair eligibility. Any devices that exhibit any of the below faults that cannot be repaired will be charged a diagnostic fee of $30.00 and returned to the district. (No charge for shipping.)

Defective main logic board
Physically Damaged
Damaged due to liquid ingress
Frankensteining or installing some additional defective parts

Battery replacement is deemed necessary when requested by the Customer or when the battery has degraded below 50% of original capacity. 

Battery replacement is not included with basic flat-rate/bundled pricing but is available as an add-on option.

Cosmetic repairs, i.e., touch screen, trackpad, LCD cover, or bottom base with scratches, dings, or dents that are functional will not be replaced. Battery Replacement is not covered under the base price. Battery health will be reported only. Coverage Exclusions for excessive damage or abuse, water damage, crushed, etc.

Unlike other vendors that may add on break/fix options as a side item necessary to win price-competitive ADP device bids, break/fix services are all we do. We stand behind our work with 25+ years of precision repairs and proven processes. Our repair facility is ISO 9001:2015 certified and our technicians are certified on the devices they repair. We also have decades of analytics working for us, to help identify potential OEM defect issues to save your district time and money. 

students break devices. we fix them.