AlwaysLearning^TM faq

WHY HAVE AN ACCIDENTAL DAMAGE PROTECTION PLAN?

Accidental damage protection can provide significant benefits for K-12 school districts. This type of insurance coverage can help protect against costly repairs or replacements of devices that are essential for student learning and daily operations. By having accidental damage protection, school districts can:

Reduce the financial burden of fixing or replacing damaged equipment, allowing schools to direct more resources towards other important educational initiatives
Minimize the interruption of educational activities, as devices can be quickly repaired or replaced, ensuring students have access to the technology they need to continue learning.
Provide peace of mind to school district administrators, knowing they are protected against the unexpected costs of repairing or replacing damaged equipment.

WHY DOES HAVING INSURANCE-BACKED ADP MATTER?

Having insurance-backed ADP protects your district’s investment. Historically, vendors have pushed cheap ADP in order to win price-competitive bids. Subsequently, companies have gone out of business or been acquired, leaving districts without coverage. Without insurance backing, your district carries the risk if the vendor fails to deliver.

adp protects your devices

Vendors push cheap ADP to win price-competitive device bids
Without insurer support, your district carries the risk if the vendor fails to deliver

insurance protects your adp

Companies have gone out of business or been acquired, leaving districts without coverage
AM Best A rated insurance protects your district’s investment

IS LEXICON’S ADP INSURANCE-BACKED?

Yes, Lexicon’s device management program, AlwaysLearning, is underwritten by an AM Best A rated insurer. However, insurance by itself isn’t enough. At Lexicon, we bring 25+ years of risk management experience and operational excellence to all our partner districts, ensuring we have the certifications and processes in place to quickly, efficiently, and correctly repair and return your devices to you.

WHAT’S TYPICALLY COVERED?

Accidental drops, liquid spills, bumps, mechanical breakdown, electrical surge, screen repair and structural failures incurred during normal operations conditions or handling are eligible devices for accidental damage coverage.

WHAT’S NOT COVERED?

Accidental damage protection for schools typically does not cover losses or damages resulting from intentional damage, such as theft or vandalism, devices that are lost or stolen, (typically covered under separate insurance policies), and damages resulting from natural disasters.

IS ADP MORE COST EFFECTIVE THAN FLAT-RATE REPAIR?

Accidental damage protection (ADP) service plans can be a cost-effective solution for K-12 school districts, especially over time as the likelihood of device failures increases. ADP helps absorb the extra cost or service fees of repairing or replacing damaged equipment on a flat-rate basis, ensuring students have uninterrupted access to technology for learning.

The Lexicon K12 AlwaysLearning™ program takes ADP to the next level by providing spare pool management and data analytics.

WHY IS SPARE POOL MANAGEMENT AND DATA ANALYTICS IMPORTANT IN AN ADP PROGRAM?

Spare pool management ensures that replacement devices are readily available in the event of a failure, reducing downtime for repairs. Data analytics helps schools understand device usage patterns and identify areas for improvement, reducing the need for costly repairs and replacements. By combining ADP with spare pool management and data analytics, K-12 schools can ensure that their students have the technology they need to succeed while keeping costs under control.

DO YOU COVER BATTERY REPLACEMENT?

We want your devices to work as well on day 1,500 as they did on day 1, but batteries get tired. With enough degradation, usability is seriously impacted. Lexicon offers battery replacement coverage in two of our three tiers of ADP coverage.

NOT SURE IF A DEVICE IS COVERED? WE ELIMINATE THE WARRANTY GUESSWORK.

When damage occurs, simply enter the device in our cloud-based ticketing system, RepairEngine®. We handle all warranty issues from there. If the device is still covered under manufacturer warranty, we’ll submit the claim. If not, you have full coverage under our Accidental Damage Protection (ADP) plan.

HOW DOES THE PRO-RATA POLICY CANCELLATION WORK?

ALWAYSLEARNING^TM is a multi-year service agreement, but you may cancel at any time for a pro-rata refund of the Program Price based on the elapsed Term, less the costs of any services or claims made.

AlwaysLearningTM faq

adp protects your devices

insurance protects your adp

students break devices. we fix them.

AlwaysLearning^TM faq