“If we didn’t have Lexicon, we’d probably have to hire at least a dozen additional people.” – Femi Aina, Director of IT for Atlanta Public Schools.
All repairs and processing covered under Lexicon’s single-source warranty with unlimited ADP per device.
For almost 25 years, Lexicon has been a leader in Accidental Damage Protection (ADP).
As a K-12 provider, we’ve seen it all: spills, drips, lightning strikes, shattered screens, devices that have been used for batting practice, ant infestations–and a few instances where we’d prefer not to know what took place. Accidents happen.
With unlimited ADP, you can rest assured that whatever your students throw at their devices, you have the needed warranty in place for repairs/replacement.
That’s it. Lexicon will pick up any damaged devices on a weekly basis and take them to our 75,000 s.f. facility to begin repairs.
When damage occurs, simply enter the device in RepairEngine®. We handle all warranty issues from there. If the device is still covered under manufacturer warranty, we’ll submit the claim. If not, you have full coverage under our Accidental Damage Protection (ADP) plan.
All devices are eligible for coverage, including new, existing, and devices not in good working order.
AlwaysLearning was designed to cover almost all of the challenges you face in managing your device fleet, but sometimes devices are damaged beyond repair, damaged intentionally, or otherwise fall outside of coverage. We understand that absorbing unbudgeted expenses or trying to collect payment from parents is a choice between two undesirable outcomes. That’s why we designed the NQA Pool, a reserve equal to a mutually agreed upon percentage of your total device fleet that functions as your “easy button” for uncovered incidents.
With an NQA pool added to your AlwaysLearning coverage, Lexicon will replace devices over your service period with no questions asked and no additional charge.
We want your devices to work as well on day 1,500 as they did on day 1, but batteries get tired. With enough degradation, usability is seriously impacted. Lexicon now offers optional battery replacement coverage. If added to your AlwaysLearning coverage, Lexicon will replace a percentage of your batteries over your service period with no additional charge.
Accidental damage protection program is a type of insurance coverage that provides protection against the expenses associated with repairing or replacing equipment and devices that have been damaged due to accidental events. This coverage can alleviate the financial strain of fixing or replacing damaged devices and minimize the interruption of activities, ensuring that students and staff have access to the technology they need to continue their work.
Common examples of equipment and devices that may be covered under an ADP policy include laptop computers, tablets, surface devices and other technology. An ADP service provider gives peace of mind to owners of equipment and devices, knowing they are protected against the unexpected costs of damage claims or finding replacement products.
Accidental drops, liquid spills, bumps, mechanical breakdown, electrical surge, screen repair and structural failures incurred during normal operations conditions or handling are eligible devices for accidental damage coverage.
Accidental damage protection for schools typically does not cover losses or damages resulting from intentional damage, such as theft or vandalism, devices that are lost or stolen, as this is typically covered under separate insurance policies and damages resulting from natural disasters, such as floods, earthquakes, or fires.
Accidental damage protection can provide significant benefits for K-12 school districts. This type of insurance coverage can help protect against costly repairs or replacements of equipment and devices, such as laptops, tablets, and other technology devices that are essential for student learning and daily operations. By having accidental damage protection, school districts can:
Accidental damage protection (ADP) service plans can be a cost-effective solution for K-12 school districts, especially over time as the likelihood of device failures increases. ADP helps absorb the extra cost or service fees of repairing or replacing damaged equipment on a flat-rate basis, ensuring students have uninterrupted access to technology for learning.
The Lexicon K12 AlwaysLearning™ program takes ADP to the next level by providing spare pool management and data analytics.
Spare pool management ensures that replacement devices are readily available in the event of a failure, reducing downtime for repairs. Data analytics helps schools understand device usage patterns and identify areas for improvement, reducing the need for costly repairs and replacements. By combining ADP with spare pool management and data analytics, K-12 schools can ensure that their students have the technology they need to succeed while keeping costs under control.
Lexicon provides optional theft protection for student and teacher devices. Coverage is priced per device, per year, and a police report is required.
To learn more or request a quote for theft coverage, contact us.