We’re in Orlando this week for RTM’s Fall CIO Congress. If you’re there, come say hi. The event’s focus—turning change into impact—fits where K-12 is right now: tighter budgets, more devices, higher expectations.
What we’re hearing from CIOs and IT leaders
A big theme in hallway conversations: being resourceful—doing more with less. One idea that keeps coming up is student-led device repair. We love it. It builds real skills, sparks interest in IT careers, and keeps learning hands-on.
Do it—just do it thoughtfully
You don’t want to turn a great student experience into a budget surprise. A few checks we recommend:
- Warranty & ASP rules
Know which repairs students can perform without affecting warranty. Confirm terms with your OEMs and insurers before you launch. - Repair scope and safety
Start with low-risk, high-volume fixes on approved models. Set up ESD stations. Train on tools. Document procedures step-by-step. - Student privacy & data handling
Build a clear process for any device that may contain student data. Define who’s authorized to access storage and when a device should be wiped. - Parts logistics
Plan a parts supply closet with approved SKUs, sources, and minimum on-hand quantities. Track usage and lead times to avoid mid-semester stockouts. - Backup plan for complex jobs
Route liquid damage, board-level issues, or warranty-sensitive work to an escalation path—an Authorized Service Provider, a flat-rate depot, or your ADP channel. - Quality checks & documentation
Use a standard checklist and a final QC step signed by an adult tech. Track intake, diagnosis, parts used, and outcomes.
Where Lexicon fits
We’re big fans of student repair done right—and we can help you put guardrails in place.
- Flat-Rate Repairs (overflow and tough jobs):When the queue spikes or damage is complex, send devices to us at a predictable flat rate. It keeps your spare pool from turning into permanent replacements and protects class time.
- AlwaysLearning ADP:Non-eroding, truly unlimited coverage. If you’re considering student repairs, review any ADP policy terms to understand how student work could impact coverage. We’ll walk you through options that keep budgets predictable.
- OEM-Authorized repairs across your fleet:We’re an Authorized Service Provider for major OEMs—Acer, ASUS, Dell, HP, Lenovo—and we do Apple repairs too. Use us as your warranty-sensitive escalation path.
- RepairEngine tracking:Our 24/7 portal makes it simple to log triage, route overflow to Lexicon, and keep stakeholders updated—without extra spreadsheets.
- Parts strategy:We’ll help you set stocking levels for a student shop and bulk-order the right parts up front.
A simple starting framework
- Define the lane. List the 5–10 repairs students can do by model.
- Train & certify. Safety, ESD, tools, and model-specific steps with quick-reference guides.
- Protect data. Write a FERPA-aware intake and storage process.
- Stock smart. Create a parts matrix with reorder points.
- Escalate fast. Anything outside the lane routes to an ASP, flat-rate depot, or your ADP path.
- Measure outcomes. Track TAT, first-pass yield, spare-pool drawdown, and cost per repair.
Let's connect in orlando
If student-led repair is on your roadmap, we’d love to compare notes on what’s working for districts—and how to pair your program with flat-rate support and OEM-authorized repairs to keep learning on track.
Students break devices. We fix them. And together, we can help them learn to fix them, too.