What Happens When a Device Is
Beyond Economical Repair ?
Your Guide to the BER Process at Lexicon
UNDERSTANDING THE BASICS
what is ber?
A device is considered BER when the cost to fix it is more than either:
- What you originally paid for the device
OR - The cost to replace it with a similar model today
When this happens, the device is no longer eligible for repair under AlwaysLearning™, AIG insurance, or other service agreements.
pair (BER). Here’s what that means for you—and what happens next.
what you'll receive
You’ll get a written notice explaining:
- Why the device is BER
- Your two options: Return or Recycle
- Any shipping or recycling fees (if they apply)
If we don’t hear back within 5 business days, we’ll return the device unrepaired by default.
your options
option 1:
Return the Device Unrepaired
- We’ll ship it back to you as-is.
- Devices returned unrepaired will be labeled with a red “OOPS Sticker” that reads:
oPTION 2:
Recycle the Device
- We’ll recycle the device through our certified ITAD partner
- Chromebooks and non-data devices are recycled as whole units
- Laptops and other devices with drives will have the drive removed first
- You can request a Certificate of Data Destruction for extra peace of mind
Data Security
ANy COSTS?
- Return shipping may apply if not covered under your agreement
- Recycling fees (if applicable) will be communicated before we proceed
- No fees if BER devices ship back with the repaired ones in the same box
Don’t Agree With the BER Decision?
At the Start of Each School Year
Understanding the Difference:
Not all damage is treated the same. If a device breaks from an accident—like a drop or spill—it may be covered. But when the damage appears intentional—like pried-off keys, a deliberately cut screen, or a device snapped in half–or due to abuse or neglect, it falls outside coverage.
When a repair is covered but costs too much to fix, we classify it as Beyond Economical Repair (BER).
We know intent can sometimes be hard to prove, and we do our best to give the benefit of the doubt. But in cases where the damage is obvious and deliberate, it’s classified as Intentional and isn’t eligible for repair under your plan.
If you’re ever unsure, just ask—we’ll walk you through it.