customer service
Welcome to a team that’s dedicated to your success.
“The main reason our customers like us and stick with us, is our willingness to sit down and listen to what their needs are.”
– David Word, COO, Lexicon Tech Solutions
HOW OUR CUSTOMER SUPPORT IS DIFFERENT
At Lexicon, every district we work with is assigned a dedicated Customer Service Manager. This CS team member is your advocate inside Lexicon, working closely with our Operations team to ensure your needs are met.
meet the team
felicia zorn,
VP, Customer
Service
felicia.zorn@lexicontech.com
706-515-5106
With Lexicon Since 2024
706-515-5106
With Lexicon Since 2024
Some fun facts about me:
As a former middle school teacher who made the leap to EdTech 10 years ago, I truly understand the pressures and demands educators face. My sons are my world. They've taught me more about love, compassion, patience, and monster trucks than I ever thought possible. I live in N. Metro Atlanta with my husband who is a photojournalist, our sons, two dogs and cat. I love puzzles, learning new languages, and reading.
Tracy SWAIN,
Customer Success Manager
tswain@lexicontech.com
678-750-0272
With Lexicon Since 2002
678-750-0272
With Lexicon Since 2002
Some fun facts about me:
A little about me: I’m a huge dog lover who’s always up for a game of fetch or a cozy cuddle session. I also love the crisp fall air—my favorite season!
My role is to help you get the most value from our services and ensure they align with your goals. I’m here to assist you every step of the way.
shannon lightsey,
CS Enablement Specialist
slightsey@lexicontech.com
678-750-0307
With Lexicon Since 2009
678-750-0307
With Lexicon Since 2009
Some fun facts about me:
I’m a proud, energetic mom to three spirited girls who keep me on my toes! When I'm not cheering them on from the sidelines, you’ll find me chasing adventures outdoors—hiking, camping, and enjoying the beauty of nature. I also love live music and reading. Life’s all about embracing the fun and making memories, and I wouldn’t have it any other way!
logan lewis,
Customer Success Manager
logan.lewis@lexicontech.com
678-750-0295
With Lexicon Since 2024
678-750-0295
With Lexicon Since 2024
Some fun facts about me:
I have a podcast that I have been doing for more than six years. I moved over 10 times growing up. I love binging TV & movies.
My role is to help you get the most value from Lexicon and our services and ensure they contribute to the success of your organization. I’m here to assist you every step of the way.